After already spending $1300.00 on my 1999 Jetta, a week later the fan went out on it as well. I immediately called Pignataro and Jack kindly gave me a loaner car and off I went to work. The next morning I called Jack to find out how much it would cost for my fan and he said he already replaced it and that since I had been such a loyal customer for so many years, he went ahead and had the work completed and I could share the cost or not. It was up to me. I am so impressed with the integrity of Pignataro Volkswagen and that is why I remain loyal to you! Thank you.