There have been a few occasions where I had to return my 2012 VW CC to Pignataro for service. In every instance, I was greeted by a courteous and friendly staff member that treated me like I was a returning family member. I can not say enough great things the employees that provided assistance to me. From Michele at the receptionist's desk to Laurence, Trevor and Jeremy in the Service Department. Pignataro VW has assembled a winning team and for that reason, I'll be a returning customer for many years to come. Sean P. Jordan Snohomish, Wa Read More »

Previously purchased a 2007 bug from this dealer, unfortunately needed a larger vehicle for my daughter & friends. Now she is a licensed driver, I was able to trade my 2010 gmc terrain in on a 2013 fender edition beetle. Love the car & had a great experience in the trade, purchase & instructions on the new features of this automobile. Read More »

I brought my 2003 Passat in on Tuesday May 14th. I was greeted by Bill he was pleasant and very helpful. We talked about the problems I was having with my car Sean joined us they both were very informative. Bill got ill that day so Jeremy took over and called me with the diagnosis and the amount it would cost me. I hadn't had my car in for some time so I actually was surprised at the low cost, but was even more pleasantly surprised when I went to pay that the lady found me an unexpected discount, that just made my day! If she was on the other side of the desk I would have hugged her. All and all my experience with Pignataro was excellent. I have to say I've never had such a great experience with any dealership before. Thank you all very much! I definitely will be bringing my car back. Keep up the good work! Read More »

I received my vehicle from your agency as a complete surprise. My daughter brought it over to my house and wanted me to help her bring some packages inside so I went out to assist and asked if she had gotten a new car and she said, no, it's Your new car. It is pretty much a dream to drive, nearly driving itself. Very comfortable. The agency folks were about as excited for me as I was when I went in to take care of the paperwork with my daughter. Thank you so much for a really wonderful experience. Read More »

David Bollen did a great job! Read More »

My experience with Pigntaro VW was most excellent. Jeremy had my back at every turn and made me feel like a King! He made sure that my service and most importantly my repair experience that my car needed due to a vandal was the smoothest I have ever had. He made sure that everything was taken care of and that I had a loaner car as well. I had never driven a CC before and I enjoyed every minute of its use. Darn it all, now I want a new car!! Seriously though I love my Jetta TDI and I am glad to have it back. Thank you Jeremy and Pignataro VW for a first class experience Sincerely, Steve Hobson Read More »

Trevor has excellent customer service and I am very happy and satisfied. I really appreciate the excellent customer service from all of your employees. Read More »

Our Service Rep., Jeremy, was great! He went out of his way to provide us with what we needed to get us back on the road. He was informative, clear in his explanation of the problem and the repairs needed. This was an emergence repair and we had no appointment, but Jeremy and the Mechanics got us in and out in a very reasonable amount of time. We want to Thank them for the fine job that they did!!! Sincerely, Robb Woodworth Read More »

Having had an underwhelming experience at another VW dealer, I came to Pignataro VW in Everett because I saw a 2012 Beetle Turbo advertised online. I did a test drive but decided that I wanted to drive the new 2013 Beetle. Unfortunately, I was out of time and needed to go to work. Within minutes, I was driving a new Beetle to work for a test drive. When I came back later in the afternoon, I had made the decision which I car I wanted to buy and which dealership I wanted to do business with. Jay, Erick and Kathleen made the buying experience a "piece of cake!" After meeting Jeremy in the Service Department and scheduling my first appointment, I am more than happy to go a bit out of my way for Pignataro's outstanding customer service. Thank you, thank you! Read More »

Trevor is fantastic and you're lucky to have him on your team! Read More »