windshield replacement Read More »

They got me in right away because I was having a vibration in my car starting aroung 70mph. I thought my drive shaft was going out, which it did almost a year ago. I had it replaced somewhere else, and it was only a few days, few hundred miles away from expiring. The shuttle drivers were very nice, and everyone was helpful. They did 5-6 test drives, brought the shope foremen out and determined that my license plate needed 2 more screws. My only "problem" was that they "concluded" that was the issue, but didn't test it. Though no one told me if they could hear it in the first place. I did drive it after and the vibration is not gone. I made another appointment, but this week isn't good to not have my car. So it will come back when it's better. Read More »

I stopped by Pignataro to make a 20,000 mile service appointment, Without an appointment my 2013cc was taken in straight away and serviced,Now there is an old saying "Why put it off untill tomorrow when you can do it today" ...Now how can you beat that.....You can't....So I tell my friends and your soon to be customers... Good Job Team Pignataro Read More »

Just a routine oil change, Jeremy, as always made it easy to scheduling and delivery very easy. Read More »

This was my first visit to your dealership. I was very impressed and couldn't be anymore happy with the experience and service. All of your employees were very pleasant to meet. I will definitely be back. Thank you very much. Read More »

I am beyond pleased with the fantastic service I received on my 2009 Volkswagon Tiguan. My Tiguan needed a few things serviced, including what turned out to be a transmission cooler needing replaced, and both Bob Sambo and Sean (not sure last name) were AMAZING. I couldnt' believe how nice and friendly they both were and the level of respect they showed me, as well as the great work they did on my car. Sean seriously went ABOVE AND BEYOND - for which I am truly grateful. What a nice man. My Tiguan runs better now than it EVER has for me. Thank you very much Pignataro and Sean and Bob for a job very well done. I will certainly refer my friends to you guys and I will be coming to you instead of University VW from now on. (They've always been fine too. But no comparison to the service I received here). Thank you, Christie Atkinson 206-724-3530 Read More »

During cold temps, the door mechanism on my 2013 Passat would freeze on the drivers side door. While I was disappointed this was the case, Jeremy in the service shop handled the issue and exceeded my expectations. He took care of the problem without question, apologized for the inconvenience, arranged for the loaner car which was needed and my car was washed and ready within the time he had told me. Once again, the service department (primarily Jeremy) has gone above and beyond to provide excellent customer service. Read More »

Thanks for good prompt service. Best feature was phone call explaining in layman terms what was wrong with car and detailed recommendations for future service. Appreciated that along with military discount. Thanks Read More »

I brought my 2012 Jetta in for its 20K miles service, and it was my first time to come to Pignataro VW. I'd already taken my car both for service and other concerns to Chaplin's, and two other VW Dealerships and their customer service and extent to which they would go to help customers were very disappointing. Lawrence took my car in when I arrived and was very welcoming, accommodating and gracious in offering the shuttle service to take me where I wanted to go, but I insisted I wanted to walk. Lawrence was also extremely helpful in explaining answers to many different questions I asked him concerning my car. After my car was ready, he called me to let me know and I asked him if a shuttle can pick me up and he came himself. Lawrence offered the best customer service I have experienced in any of the four VW Dealerships I've been to (not counting Pignataro). He truly is TOP NOTCH, and he's the one who made my experience at Pignataro so fantastic! I'm very sad to hear that he's leaving and I wish him all the best! Roxanna Read More »

Pignataro Volkswagen has become the dealership I fully trust from start to finish. When I recently got my wife a 2014 Tiguan R-Line; Eric the Asst. sales Manager listened to what I wanted and made sure every detail was taken care of and every one who was evolved with my purchase understood it as well. As every one at Pignataro knows; " I'm a very picky customer " He also had preset radio stations and navigation settings in my old car transferred to the new one with out even asking him too. Kathleen in finance went out of her way to keep me with the bank of my choice by calling the bank and telling them why they wanted to make sure I kept my loan with them. I know from over the years Kathleen has every thing in order and ready to go when I get there. When I go to sign papers it takes about 10 - 15 minutes and I'm on my way. Stephan in the detail shop has my utmost confidence in premium detailed work. My wife's Tiguan was not only washed but had been glazed and sparked like a mirror. He had done it all by hand as he knows I don't like swirl marks and knows that I know paint very well as I am a painter myself. To every one at Pignataro; Thank you so very much for all you do to make sure your customers are more than 100% satisfied with their purchase and follow on service. Ken Snodgrass Read More »